You Get What You Pay For!
First let me start out by saying that we did not get a discount for this review. I’m in sales and deal with multiple construction trades. My wife and I have heard war stories about contractors so we interviewed/priced multiple window companies. When it came time to decide which company to use, we based our decision from 3 categories in no order. Knowledge of product and industry reviews, price, company research from reviews, word of mouth, and how we felt about our interaction with the salesperson and staff. When the salesperson from ASP came to the house, we started talking about what product would best suite our needs. This is the point where you can tell if someone is just trying to sell you something or if they care about the customer. The salesperson from ASP was very knowledgeable and took the time to go through the pros and cons for each product that we were considering. After we made our choice and decided on the product, he measured everything and said he would get back to us shortly with his proposal (we have some irregular windows). True to his word he gave us the proposal when he said he would (this is big in my world). We received the other quotes from the other interviews and sat down and put or pros and cons list together for each company. On price ASP was not the lowest (they were not the highest either, more in middle), on product they were at the top in longevity, reliability, construction, and industry product reviews. On feel ASP seem to be the most knowledgeable, the staff were very pleasant, knowledgeable, and eager to help and answer any of our questions. There was no high-pressure sales game or used car sales tactics at play. They know that their product is very good, so they don’t need to do that. They educate you tell you to do your homework and let you draw your own conclusions. We placed our order, and the materials came in when they said it would and they were all over the permit and building dept paperwork. The installation was scheduled, they arrived, and started. The product fit as it was supposed to, looked great, and the install was very professional. We gave the final payment and shortly after we realized that there was an issue with one piece of glass (a faint spot in it). ASP scheduled a day to look at the issue, went back to the glass manufacture and took care of it (I was really impressed with them now). Not only was the job done, they were paid in full and still handled the issue professionally, timely, and to our satisfaction. This is a company that stands behind their product, installation, and their warranty. Would highly recommend this company and will use them again if I ever move into another home that needs windows and doors. Now that the project is completed, I feel very happy with the price we paid vs the quality of the product and installation (we won). They’re a great company, check them out and you’ll see!
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ASP Windows
ASP Windows
